About Your Order

Rio Rico Pharmacy would like your shopping experience to be as pleasant and convenient online as in a neighborhood store. Here are some topics people often want to know more about.

Order Status

To check the status of your Pharmacy and Store Orders, give us a call at 520-761-3338.

We make every effort to complete your order as you requested it. If a product you requested is temporarily out of stock at the time of order processing, we will not create a back order. However, since we re-stock our inventory regularly, be sure to visit Rio Rico Pharmacy again soon as you may be able to order the product. We’re sorry for any inconvenience.

If you require further assistance, please call our Customer Service Call Center at 520-761-3338.

Customer service representatives are available for all your questions about orders and products, but cannot take or cancel orders over the phone or through e-mail.

Note: Pharmacy orders are shipped via US Mail and no tracking is available.

Return Policy

Many store (non-prescription) products can be returned to Rio Rico Pharmacy
If you wish to return a store product, begin by checking the receipt for information on how to return the product in question. If the product is an exception to our standard return policy, you will find return instructions on the receipt below the product description (as well as on the individual product page on RioRicoPharmacy.com).

If the receipt lists no exceptions, you may follow the standard return methods:
1. Bring the product and the invoice to Rio Rico Pharmacy store within 30 days of the date on the invoice for immediate credit to your credit card account. Taxes will be refunded at your local rate. Items returned without an invoice are subject to the approval of store managemen.

About free shipping: If you returned a product used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund or charge the shipping cost to the credit card used to make the purchase.

Prescription products: By law, we are not allowed to accept returns of prescription products for reuse or resale. If we have made an error in filling the prescription, however, please e-mail us or call 520-761-3338 with the details of the error. We will request special authorization for a return of the prescription.

Taxes

Sales taxes will be charged at the applicable rate based on the ship-to address.

We’re sorry, but we cannot process tax exempt transactions online. If you are eligible for tax exempt purchases, please visit Rio Rico Pharmacy located at 1103 Circulo Mercado
Rio Rico, Arizona 85648.

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